Returns Information
Your satisfaction is our first priority. If you are not delighted with any product for any reason, you can return it providing it is in an unused and saleable condition within ten days of receiving the item.
If you wish to return an item you must call us on 01271 870870 to register and obtain a returns number, so the item can be processed. If you do not do this we cannot accept the item.
Please clearly write the returns number with the address on the front of the parcel. Please enclose with the item your original invoice, to enable us to exchange or credit the item. All items returned must be unworn with all labels attached and with no marks. Please remember when trying items on that face creams, make-up, deodorant and heavy perfumes can alter the appearance or smell of the item and therefore make them unsaleable. We will not accept a return if it has been made unsaleable.
All items will be checked before being despatched and sent to you, however if you do receive an item that is faulty we will provide you with an exchange or refund.
Postal charges will apply to all returns unless the item is faulty, which will need to be authorised when the return is registered, before you send it. You will remain responsible for a returned item until it has reached us, please ask for a receipt or certificate of posting when sending the item.
No refund or exchange will be given if the item is registered after the ten day returns period. We are unable to refund or exchange any item of jewellery or swimwear. We regret we cannot give postage refunds for incorrect purchases. This does not affect your statutory rights.
Please send all returns to:
Shore 2 Surf, 7 West Road, Woolacombe, Devon EX34 7BW
We accept the following payment cards:
Please refer to the card issuer for further terms.
For all enquiries please call us on 01271 870870 or email us at info@shore2surf.co.uk
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